Shipping Policy for Hyggelig Pet Products
Effective Date: 01 June 2024
1. Introduction
Welcome to Hyggelig Pet Products ("we", "our", "us"). This Shipping Policy outlines our shipping methods, rates, and delivery times for orders placed on our website [www.hyggeligpetproducts.com] (the "Site").
2. Order Processing
Order Confirmation:
Once you place an order on our Site, you will receive an email confirmation. Please review this confirmation for accuracy.
Processing Time:
Orders are typically processed and shipped within 3-5 business days. Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Methods
We offer the following shipping methods:
Collection:
Customers may choose to collect their orders from our designated pickup location during specified hours. You will receive an email notification when your order is ready for collection.
PUDO:
We utilize PUDO (Pick Up Drop Off) Locker services for convenient order pickup. You will receive a notification with locker access details once your order is available for pickup.
Courier:
For shipping to your address, we use reputable courier services. Delivery times vary based on your location. Courier rates charge at a flat rate.
4. Shipping Rates and Times
Rates:
Shipping rates are calculated based on the selected shipping method. Rates will be displayed during checkout.
Delivery Times
Delivery times depend on the shipping method chosen and your location. Estimated delivery times are provided during checkout and are subject to courier schedules and local conditions.
5. International Shipping
At this time, we only offer shipping within South Africa. We do not currently ship internationally.
6. Tracking Orders
Tracking Information:
Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track your order using the provided tracking number on the courier's website.
7. Order Issues
Lost or Damaged Packages:
In the event that your order is lost or damaged during transit, please contact us immediately. We will work with the courier to resolve the issue and may offer a replacement or refund based on the circumstances.
8. Liability for Shipping
Delays and Damages:
While we strive to ensure timely delivery of all orders, we are not liable for delays or damages caused by events beyond our control, including but not limited to natural disasters, weather conditions, pandemics, strikes, governmental actions, loadshedding, vehicle breakdowns, theft, or other unforeseen circumstances.
Carrier Responsibility:
Once your order has been handed over to the designated carrier, any issues regarding delivery or damages are the responsibility of the carrier. We will assist you in any reasonable manner to resolve these issues.
Claims:
In case of lost or damaged packages, we recommend contacting us immediately so we can initiate a claim with the carrier on your behalf. Claims are subject to the carrier's terms and conditions.
9. Force Majeure
We shall not be liable for any failure to perform our obligations under this Shipping Policy if such failure results from events beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemics, governmental actions, natural disasters, loadshedding, vehicle breakdowns, theft, or any other force majeure event.
10. Change of Shipping Address
If you need to change the shipping address after placing your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.
11. Contact Us
If you have any questions about our Shipping Policy or need assistance with your order, please contact us at:
Hyggelig Pet Products
Sarah Mesham
35a Dorries Drive, Froggy Farm, Cape Town
Email: info@hyggeligpetproducts.co.za
Phone: (+27) 72 474 3254
This Shipping Policy was last updated on 18 June 2024.